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Templates/Delivery

Handoff Document Template

Transfer knowledge when transitioning work.

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Handoff Document

Project: [Project Name] Client: [Client Name] From: [Outgoing person] To: [Incoming person] Effective Date: [Date]


Handoff Summary

Reason for handoff: [Why this transition is happening]

Handoff type:

  • Full transition (complete ownership transfer)
  • Partial transition (specific responsibilities)
  • Temporary coverage (expected return date: [Date])

Project Context

Current State

  • Status: Active / On Hold / Complete
  • Health: On Track / At Risk / Blocked
  • Phase: [Current phase]
  • Progress: [X]% complete

Key Dates

Date Event
[Date] Next milestone
[Date] Client review
[Date] Project end

What's Been Done

  • [Completed item 1]
  • [Completed item 2]
  • [Completed item 3]

What's In Progress

  • [In progress item 1] - [Status]
  • [In progress item 2] - [Status]

What's Coming

  • [Upcoming item 1]
  • [Upcoming item 2]

Client Context

Key Stakeholders

Name Role Relationship Notes
[Name] Executive Sponsor [Notes on working with them]
[Name] Project Lead [Notes]
[Name] [Role] [Notes]

Communication Preferences

  • [Name]: [Prefers email/calls/meetings, frequency]
  • [Name]: [Prefers...]

Relationship Dynamics

[Important context about client relationships, politics, history]

Sensitivities

[Topics to handle carefully, past issues, things to avoid]


Open Items

Active Risks

Risk Status Mitigation Notes
[Risk 1] Monitoring [Mitigation] [Context]

Outstanding Issues

Issue Priority Owner Notes
[Issue 1] High/Med/Low [Who] [Context]

Pending Decisions

Decision Deadline Context
[Decision 1] [Date] [Background]

Action Items

Item Owner Due Status
[Item 1] [Who] [Date] [Status]

Key Documents

Document Location Purpose
SOW [Link/Path] Contract
Project Charter [Link/Path] Project setup
Status Reports [Link/Path] History
[Other docs] [Link/Path] [Purpose]

Technical Context

Systems/Tools

System Purpose Access
[System 1] [Purpose] [How to access]
[System 2] [Purpose] [How to access]

Architecture/Technical Notes

[Key technical context the new person needs]


Institutional Knowledge

What's Working Well

  • [Thing that works 1]
  • [Thing that works 2]

What to Watch Out For

  • [Gotcha 1]
  • [Gotcha 2]

Tips for Success

  • [Tip 1]
  • [Tip 2]

History That Matters

[Context about past events that influences current situation]


Handoff Activities

Before Transition

  • Handoff document completed
  • Key documents organized
  • Access arranged for new person
  • Stakeholders notified

During Transition

  • Introduction meeting with client
  • Walkthrough of active work
  • Q&A session
  • Shadow period (if applicable)

After Transition

  • New person confirmed as point of contact
  • Old person available for questions until [Date]
  • Follow-up check-in scheduled for [Date]

Contact Information

Outgoing: [Name] - [Email] - [Phone] Available for questions until: [Date]

Incoming: [Name] - [Email] - [Phone]


Sign-Off

Outgoing: _________________ Date: _______

Incoming: _________________ Date: _______

Manager: _________________ Date: _______